About This Privacy Policy

Small Wonders 3D ("Small Wonders 3D," "we," "us," or "our") is a Canadian small business operating smallwonders3d.ca.

This Privacy Policy describes how we collect, use, disclose, retain and protect personal information when you visit our website, purchase a product, create an account, submit a custom-order request, contact us, or otherwise interact with Small Wonders 3D.

We aim to handle personal information in accordance with applicable Canadian privacy requirements.

Personal Information We Collect

Depending on how you interact with us, we may collect information such as:

• your name;
• email address;
• billing and shipping address;
• telephone number, where provided;
• account information;
• order history and product selections;
• shipping and delivery information;
• communications you send to us;
• information submitted through Contact Us or Custom Orders forms;
• custom-order preferences including model, scale, finish and quantity;
• information associated with refunds, returns, disputes or customer support;
• IP address, browser information, device information and basic website usage information where collected through our website systems; and
• other information that you voluntarily provide.

How We Collect Information

Most personal information we collect comes directly from you.

For example, information may be collected when you:

• place an order;
• create or use a customer account;
• contact us;
• submit a Custom Order request;
• subscribe to communications;
• request customer support;
• participate in an offer or promotion; or
• otherwise voluntarily provide information to us.

Some technical information may also be collected automatically when you use our website.

How We Use Personal Information

We may use personal information for purposes including:

• processing and fulfilling orders;
• accepting and managing payments;
• preparing and shipping products;
• providing order confirmations and updates;
• communicating with customers;
• responding to questions and support requests;
• reviewing and quoting Custom Order requests;
• processing refunds, returns or other order-related requests;
• maintaining customer accounts;
• preventing fraud, misuse or security incidents;
• operating, maintaining and improving our website;
• understanding general website performance and usage;
• complying with applicable tax, accounting and legal requirements; and
• other purposes that are disclosed when information is collected or otherwise permitted by law.

Orders and Payment Information

When you place an order, we collect information necessary to process and fulfill that purchase, such as your contact information, billing and shipping details, products ordered, and transaction information.

Payments are processed using the payment services made available through our checkout.

Payment providers may collect payment card, banking or other financial information directly in accordance with their own terms and privacy practices.

Small Wonders 3D does not use payment information for purposes unrelated to processing or administering your transaction.

Contact and Custom Order Forms

When you submit our Contact Us form, we may collect your name, email address, topic, optional order number and message.

When you submit a Custom Order request, we may collect your name, email address, requested model or sculpt, preferred size or scale, finish, quantity, reference link and additional notes.

We use this information to review your request, respond to you, prepare quotes, discuss production requirements and, where applicable, complete the requested order.

Submitting an inquiry does not automatically subscribe you to promotional marketing communications.

Cookies and Website Information

Like many ecommerce websites, smallwonders3d.ca may use cookies and similar technologies to support website functionality.

Cookies may be used for purposes such as:

• remembering items in your cart;
• maintaining customer sessions;
• remembering website preferences;
• supporting checkout and account functionality;
• maintaining website security; and
• understanding general website usage and performance where analytics tools are enabled.

You may be able to control certain cookies through your browser settings. Blocking some cookies may affect the operation of the website, shopping cart, account or checkout.

Marketing Communications

If we offer promotional emails, newsletters or similar commercial communications, we will send them in accordance with applicable Canadian requirements.

Where consent is required, we will obtain that consent before sending commercial electronic messages.

Marketing communications will include a method for unsubscribing where required.

You may withdraw your consent to receive marketing communications at any time, subject to applicable legal requirements.

Transactional communications necessary for an order, account, customer-service request or other existing transaction may still be sent even if you unsubscribe from promotional communications.

When We Share Personal Information

Small Wonders 3D does not sell personal information to data brokers or unrelated third parties.

We may disclose information to service providers where reasonably necessary to operate our business, including providers involved in:

• website hosting;
• ecommerce and website functionality;
• payment processing;
• shipping and delivery;
• email delivery;
• security and fraud prevention;
• website analytics, where used; and
• other technical services necessary to operate the store.

Information may also be disclosed where required or permitted by applicable law, including where reasonably necessary to protect our rights, customers, website, property or security.

Service Providers and Processing Outside Canada

Some companies that provide website, payment, technology, email, analytics, shipping or other services to us may operate or process information outside Canada.

As a result, personal information may be processed or stored in another province, territory or country and may be subject to the laws of that jurisdiction.

We remain responsible for handling personal information under our control in accordance with applicable privacy obligations.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, tax, dispute-resolution, security or legal requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, we may delete, destroy or anonymize it as appropriate.

Protecting Personal Information

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we handle.

These measures are intended to help protect personal information against unauthorized access, use, disclosure, loss or modification.

No website, internet transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Privacy and Security Breaches

If we become aware of a privacy or security incident involving personal information, we will assess the circumstances and take reasonable steps to contain and address the incident.

Where required by applicable law, we will notify affected individuals and applicable privacy authorities.

We will also maintain records of applicable privacy breaches as required by law.

Accessing or Correcting Your Information

Subject to applicable law and limited exceptions, you may contact us to ask about personal information we hold about you.

You may also request correction of information that is inaccurate or incomplete.

We may need to verify your identity before providing access to or changing personal information.

In certain circumstances, applicable law may permit or require us to refuse access to particular information.

Consent and Your Choices

Where consent is required, we seek to explain the purpose for collecting, using or disclosing personal information in a way that is reasonably understandable.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Some information is necessary for us to provide particular services. For example, we cannot ship an order without receiving appropriate delivery information.

Withdrawing consent may therefore affect our ability to provide a requested product or service.

Third-Party Websites and Services

Our website may contain links to independent creator pages, social networks, payment providers, delivery services or other third-party websites.

Those websites and services are operated independently and may have their own privacy practices.

This Privacy Policy applies to Small Wonders 3D and does not govern websites or services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable requirements.

The current version will be published on this page with the applicable last-updated date.

We encourage visitors to review this page periodically.

Privacy Questions and Requests

If you have a question about this Privacy Policy, our privacy practices, or personal information associated with you, please contact Small Wonders 3D.

Please provide enough information for us to understand and respond to your request.