Processing Time

Most Small Wonders 3D orders require approximately 7–10 business days of processing before shipment.

Processing may include:

• print preparation;
• resin printing;
• washing and curing;
• support removal and cleanup;
• assembly preparation;
• painting, where applicable;
• finishing and sealing;
• quality inspection; and
• careful packaging.

Free Standard Shipping

Where indicated at checkout, Small Wonders 3D offers free standard shipping.

Free shipping uses our standard shipping service and does not include express or expedited delivery.

If faster shipping services are available for your destination, they may be offered separately at checkout for an additional charge.

Delivery Time

Delivery time depends on your destination, the selected shipping service, and the shipping carrier.

Any delivery estimate shown by the carrier begins after your order has completed our normal processing period.

For example, an order requiring 7–10 business days to prepare will still require the carrier's delivery time after shipment.

Tracking Your Order

Where tracking is available for the selected shipping service, tracking information will be provided after your order has been packed and handed to the carrier.

Tracking systems may take some time to update after a shipment is first accepted by the carrier.

A tracking number does not necessarily mean the package is already in transit at the exact moment the number is created.

Packaging

Each collectible is inspected before shipment and carefully packaged for transportation.

Many 3D-printed collectibles contain detailed or delicate components, so we take extra care when preparing pieces for shipping.

Packaging methods may vary depending on the size, shape, complexity, finish and number of components in the order.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been shipped, but an address change cannot be guaranteed once the order has been handed to the carrier.

If a shipment is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before the order can be sent again.

Production and Carrier Delays

We aim to prepare orders within our normal 7–10 business day processing period.

Occasionally, unusually complex projects, high order volume, equipment issues, painting requirements, or other production circumstances may require additional time.

Carrier delays may also occur because of weather, holidays, service interruptions, customs processing, transportation issues, or other circumstances outside our reasonable control.

Delivery dates should therefore be treated as estimates unless expressly confirmed otherwise.

International Orders

International delivery times can vary significantly depending on destination, carrier service and customs processing.

International shipments may also be subject to import duties, taxes, brokerage charges or other government fees.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

Customs processing is outside the direct control of Small Wonders 3D and may add additional delivery time.

Items Damaged During Shipping

If your order arrives damaged, please contact us as soon as reasonably possible.

Include:

• your order number;
• clear photographs of the damaged item;
• photographs of the shipping box and internal packaging; and
• a brief description of the damage.

Please retain the original packaging while the issue is being reviewed.

Depending on the circumstances, an appropriate resolution may include replacement components, repair guidance, replacement of the affected item, or another reasonable solution.

Lost Packages

If tracking suggests that your shipment may be lost, contact us so we can review the situation.

We may need to work with the carrier and allow time for an investigation before determining the appropriate resolution.

If the carrier confirms that a package has been lost, we will work with the customer on an appropriate remedy based on the circumstances.

Questions About Shipping?

If you have a question about processing, shipping, delivery, tracking, or an existing order, please contact us.

If your message relates to an existing order, including your order number will help us review it more quickly.