Refund Policy
Made for your order. Final once production begins.
Many Small Wonders 3D products are printed, prepared or painted specifically after an order is placed. This policy explains when orders are considered final and what happens if something arrives damaged, incorrect or lost.
Final Sale Doesn't Mean You're On Your Own
We don't offer change-of-mind returns once production begins, but if an order arrives damaged, incorrect or has another genuine issue, contact us and we'll review it.
Refund Policy at a Glance
The key things to know before placing an order.
No Change-of-Mind Returns
Orders are generally final once production has begun.
Made to Order
Production begins specifically for your piece, using materials and studio time.
Hand-Painted Pieces
Painted collectibles are individually finished and may vary slightly from photographs.
We'll Review Real Problems
Contact us if something arrives damaged, incorrect or appears to have been lost.
General Refund Policy
Most products offered by Small Wonders 3D are produced, prepared, or finished specifically after an order is placed.
Because of the made-to-order and handcrafted nature of our products, all sales are final once production has begun.
We do not offer discretionary returns, exchanges, or refunds for change of mind, ordering the wrong size or scale, choosing the wrong finish, or deciding that an item is no longer wanted.
Customers are responsible for reviewing their product selection, scale, finish, quantity, shipping information, and other order details before completing checkout.
Made-to-Order Products
Many Small Wonders 3D products are not taken from pre-packaged mass-produced inventory.
Production may begin specifically for your order and can include print preparation, resin printing, washing, curing, support removal, cleanup, preparation, assembly work, quality inspection, painting, sealing, and packaging.
Once production has begun, the materials and production time allocated to the order cannot generally be recovered.
For this reason, made-to-order products are considered final sale once production begins.
Hand-Painted Products
Painted collectibles are individually finished by hand.
Once painting or other custom finishing has begun, the order cannot normally be cancelled, returned, or refunded.
Minor differences in colour, shading, highlights, brushwork, weathering, or other hand-painted details are a natural part of individually finished products and do not, by themselves, make an item defective.
Custom Orders
Custom commissions and special requests are final sale once the customer approves the quote and production begins.
This may include requests involving:
- specific models or sculpts;
- non-standard sizes or scales;
- custom painting;
- special finishing;
- multiple copies; or
- other customer-requested modifications.
Submitting a Custom Order request alone does not create a purchase obligation.
We will provide pricing and applicable project details before the customer approves production.
Cancellations Before Production Begins
If you need to cancel an order, contact us as soon as possible.
If production has not yet begun, we may be able to cancel the order.
Cancellation is not guaranteed because production preparation may begin shortly after an order is placed.
If we confirm that an order can be cancelled before production begins, any applicable refund will normally be processed to the original payment method.
Changes After Ordering
Customers should review all product options carefully before checkout.
Requests to change scale, finish, quantity, shipping information, or other order details should be submitted as soon as possible.
We will try to accommodate reasonable changes where production has not progressed too far, but changes cannot be guaranteed once production begins.
Changes that increase material, printing, painting, or shipping costs may require additional payment.
Items Damaged During Shipping
If your order arrives damaged during shipping, please contact us promptly after delivery.
Please provide:
- your order number;
- clear photographs of the damaged item;
- photographs of the shipping box and packaging; and
- a description of the damage.
Please retain the original packaging while we review the issue.
Depending on the circumstances, an appropriate resolution may include replacement of a damaged component, repair guidance, replacement of the affected product, or another reasonable remedy.
Incorrect Items
If Small Wonders 3D sends you an incorrect product, finish, size, or quantity compared with your confirmed order, please contact us promptly.
We will review the order and arrange an appropriate correction where we are responsible for the error.
Customers will not be expected to absorb the cost of correcting an error caused by Small Wonders 3D.
Handmade and 3D-Printed Variations
3D-printed and hand-finished products may contain reasonable variations associated with the production process.
These may include minor differences in:
- surface texture;
- support-contact areas;
- cleanup;
- assembly fit;
- colour;
- shading;
- paint placement; or
- other handmade characteristics.
Reasonable variations of this kind are not considered defects.
Digital Renders and Product Photography
Some listings may include digital renders supplied by the sculptor as well as photographs of physical prints.
Digital renders illustrate the sculpt design but are not photographs of the final physical product.
The appearance of the finished resin piece may differ slightly because of materials, scale, printing, photography, lighting, painting, or display settings.
Differences between a digital render and the physical nature of a resin print are not grounds for a return or refund by themselves.
Production and Shipping Delays
Production and delivery dates shown by Small Wonders 3D are estimates unless expressly stated otherwise.
An order is not generally eligible for a refund solely because production or carrier delivery takes longer than estimated.
Nothing in this policy limits cancellation or refund rights that may arise under applicable consumer-protection law.
Lost Packages
If tracking indicates that a shipment may be lost, please contact us.
We may need to work with the shipping carrier to investigate the shipment before determining the appropriate resolution.
Where a carrier confirms that a shipment has been lost, we will work with the customer on an appropriate remedy based on the circumstances.
Payment Disputes and Chargebacks
If you believe there is an issue with your order, please contact Small Wonders 3D before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the concern.
If a payment dispute is initiated, relevant order, communication, shipping, production, or transaction information may be provided to the payment processor or financial institution handling the dispute.
Your Consumer Rights
This policy describes Small Wonders 3D's discretionary return, cancellation, and refund practices.
Nothing in this Refund Policy excludes, restricts, or replaces any rights or remedies that cannot legally be excluded under applicable Canadian or provincial consumer-protection law.
Contact Us
If your order is damaged, incorrect, lost, or you believe another issue requires our attention, please contact us through the Small Wonders 3D Contact Us page.
Please include your order number and as much information as possible so we can review the situation.
Talk to Us First
If an item arrives damaged, incorrect, or something simply doesn't look right, send us the details and we'll review the situation.
Contact Small Wonders 3D →